How to Create a Customer-Centric Culture at Your Business | Entrepreneur
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from Entrepreneur5 months ago
Khoros reports that 86% of purchases lead to long-term customers due to excellent service, contrasted with 65% switching brands after a poor experience.
Entrepreneurhttps://www.entrepreneur.com/growing-a-business/how-to-create-a-customer-centric-culture-at-your-business/478235
Investing in training helps companies like Zappos create a customer-centric culture, empowering employees to make decisions that prioritize client satisfaction and loyalty.
Entrepreneurhttps://www.entrepreneur.com/growing-a-business/how-to-create-a-customer-centric-culture-at-your-business/478235
Establishing effective feedback systems allows companies to regularly gather customer opinions, ensuring that services evolve according to clients' needs and preferences.
Entrepreneurhttps://www.entrepreneur.com/growing-a-business/how-to-create-a-customer-centric-culture-at-your-business/478235
Creating a strong emphasis on customer-focused behavior across the organization can lead to enhanced customer loyalty and sustainable business growth.
Entrepreneurhttps://www.entrepreneur.com/growing-a-business/how-to-create-a-customer-centric-culture-at-your-business/478235
Read at Entrepreneur
#customer-service #business-growth #employee-training #customer-loyalty #feedback-systems
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