Customer service is a crucial element of business that encompasses support provided to customers at all stages of their interaction with products or services. It involves addressing issues, answering queries, and delivering assistance effectively. With the rise of technology, customer service has evolved to include various communication channels such as phone, email, chat, and social media, leading to an omnichannel approach. Additionally, artificial intelligence plays a significant role in enhancing customer service by automating routine tasks and personalizing responses, ultimately contributing to improved customer satisfaction and loyalty.
Customer service involves comprehensive support before, during, and after a purchase, playing a vital role in fostering customer loyalty and business growth.
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