Peter Ross faced significant travel disruptions regarding his trip to London and Paris booked through Virgin Atlantic using points transferred from Chase Ultimate Rewards. After a flight cancellation, he attempted to get rebooked, only to encounter confusion due to lack of communication from Virgin. This resulted in no confirmation of alternative flights and ultimately forced him to cancel his trip. Frustrated by the lack of assistance and solutions, he sought a refund for the points used for his flights.
I'm sorry to hear about your ruined vacation. Virgin Atlantic should have refunded your points promptly. So why didn't it? It looks like you had a dispute with the airline after the initial cancellation.
A Virgin representative rebooked you on another flight but didn't send you a record locator, so you couldn't be sure it was a confirmed reservation.
Worse, Virgin Atlantic promised to call you back to fix the problem but never did.
Collection
[
|
...
]