#travel-issues

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#passenger-experience

SFO passengers stranded for nearly 2 days due to departure accident

Passengers faced a nearly two-day layover at San Francisco after their flight to Paris was delayed due to an aircraft accident.
Communication issues regarding the flight's status caused frustration among passengers.

Passengers Say Turkish Airlines Flights Have Bedbugs

Passengers on Turkish Airlines flights have reported multiple encounters with bedbugs, raising concerns about sanitation and airline response.

This NYC-area airport leads the nation in complaints

Newark Liberty International Airport leads the nation in TSA complaints, indicating potential issues with security processes and traveler experiences.

SFO passengers stranded for nearly 2 days due to departure accident

Passengers faced a nearly two-day layover at San Francisco after their flight to Paris was delayed due to an aircraft accident.
Communication issues regarding the flight's status caused frustration among passengers.

Passengers Say Turkish Airlines Flights Have Bedbugs

Passengers on Turkish Airlines flights have reported multiple encounters with bedbugs, raising concerns about sanitation and airline response.

This NYC-area airport leads the nation in complaints

Newark Liberty International Airport leads the nation in TSA complaints, indicating potential issues with security processes and traveler experiences.
morepassenger-experience
#customer-service

Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?

Budget's initial cleaning fee for excessive dirt was unwarranted; a full refund was later offered due to its disproportionate nature.

A partially deaf passenger is suing Frontier for discrimination, claiming he and his wife were barred from a flight and not given a reason

A partially deaf passenger alleges discrimination by Frontier Airlines after being blocked from boarding due to communication barriers with a gate attendant.

Travel Troubleshooter: Lack of staffing causes a missed flight and a mountain of fees

Aer Lingus' staffing issues at Edinburgh Airport led to multiple passengers missing their flights and facing challenges in seeking refunds.

Travel Troubleshooter: Windstar promised an all-inclusive package. Now it's refusing!

Windstar should honor promised incentives or refund the deposit as per their terms.

Travel Troubleshooter: A flight confirmation from Frontier Airlines never arrives

Frontier Airlines failed to provide adequate confirmation and customer service for a booked flight, leaving the passenger frustrated and seeking a refund.

BA ruined a 13,000 trip to St Lucia for my grieving daughters

The family holiday intended for healing turned sour due to poor service and accommodation issues, revealing flaws in customer care at British Airways.

Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?

Budget's initial cleaning fee for excessive dirt was unwarranted; a full refund was later offered due to its disproportionate nature.

A partially deaf passenger is suing Frontier for discrimination, claiming he and his wife were barred from a flight and not given a reason

A partially deaf passenger alleges discrimination by Frontier Airlines after being blocked from boarding due to communication barriers with a gate attendant.

Travel Troubleshooter: Lack of staffing causes a missed flight and a mountain of fees

Aer Lingus' staffing issues at Edinburgh Airport led to multiple passengers missing their flights and facing challenges in seeking refunds.

Travel Troubleshooter: Windstar promised an all-inclusive package. Now it's refusing!

Windstar should honor promised incentives or refund the deposit as per their terms.

Travel Troubleshooter: A flight confirmation from Frontier Airlines never arrives

Frontier Airlines failed to provide adequate confirmation and customer service for a booked flight, leaving the passenger frustrated and seeking a refund.

BA ruined a 13,000 trip to St Lucia for my grieving daughters

The family holiday intended for healing turned sour due to poor service and accommodation issues, revealing flaws in customer care at British Airways.
morecustomer-service

Spencer Carbery on Capitals' disappointing 3-2 loss to Blackhawks: 'We had nothing'

The Capitals suffered a disappointing loss to the Blackhawks after a disruptive travel schedule, highlighting their struggle to maintain performance under pressure.
#british-airways

Luggage chaos at Europe's busiest airport grew so bad that some airline crews were reportedly told not to check bags

British Airways is facing baggage disruptions due to a fault in the baggage system at London Heathrow.

Travel Troubleshooter: Expedia offers credit for British Airways, but the airline denies it

Expedia should honor the ticket credit regardless of British Airways' no-show claim.

Luggage chaos at Europe's busiest airport grew so bad that some airline crews were reportedly told not to check bags

British Airways is facing baggage disruptions due to a fault in the baggage system at London Heathrow.

Travel Troubleshooter: Expedia offers credit for British Airways, but the airline denies it

Expedia should honor the ticket credit regardless of British Airways' no-show claim.
morebritish-airways

Jet2 holidaymakers fume as bed bug infestation 'followed' them home

A Lanzarote vacation turned disastrous for Manuela Johnson and her husband when they discovered bed bug bites during their stay.
from Boston.com
1 month ago

Cutting in line? American Airlines' new boarding tech might stop you at now over 100 airports

American Airlines is using new technology to prevent line cutting at boarding gates in over 100 U.S. airports.

Briton, 18, facing 20 year Dubai jail sentence over holiday romance with 17-year-old

A British teen faces severe legal consequences in Dubai for a romance that is legal in the UK, reflecting cultural and legal variances.

NYC man wants Air France to pony up $600K for his delayed flights to brother's funeral: suit

Nicholas Owoyemi is suing Air France for $600,000 due to alleged delays, lost baggage, and emotional distress stemming from a trip to his brother's funeral.
#airline-policy

Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage Refund

Japan Airlines' cancellation led to significant costs for the passenger, highlighting issues with airline policies and obligations during flight cancellations.

A woman says she was wrongfully put on American Airlines' no-fly list. She cold-emailed the CEO to resolve it.

Erin Wright successfully challenged her ban from American Airlines, which she argued was based on mistaken claims about her behavior.

Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage Refund

Japan Airlines' cancellation led to significant costs for the passenger, highlighting issues with airline policies and obligations during flight cancellations.

A woman says she was wrongfully put on American Airlines' no-fly list. She cold-emailed the CEO to resolve it.

Erin Wright successfully challenged her ban from American Airlines, which she argued was based on mistaken claims about her behavior.
moreairline-policy

I flew 33 hours to Vietnam but was denied entry because of a common travel mistake that I'll never make again

Traveling can have unforeseen challenges, such as mismatched names causing entry denials.

Wheelchair user prevented from boarding Eurostar

Disability rights activist Sam Jennings faced systemic barriers while trying to board Eurostar, illustrating accessibility issues for disabled travelers.

SFO tracks traveler confusion following OAK name change

Increased passenger confusion between San Francisco International Airport and Oakland International Airport due to a name change at Oakland.

Man's travel nightmare after being denied entry to UK with Irish passport

Passenger stranded due to documents issue
Irish man faced mistreatment during travel
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