Problem Solved: StubHub couldn't deliver my Rod Stewart tickets. Am I owed any compensation?StubHub refunded the ticket price but isn't liable for additional expenses incurred.Despite StubHub's refund, the customer's trip was ruined due to ticket delivery issues.
Sunwing stranded couple for 5 days after vacation, charged them $50 flight change fee to fly home | CBC NewsSunwing faced backlash from passengers due to multiple flight cancellations and delays, prompting calls for accountability.
Safety concerns raised after Air Canada had no record these passengers were on its flights | CBC NewsSiok Har Lim's return flight was cancelled by Air Canada due to a 'no-show' misunderstanding, resulting in unexpected costs and distress for an inexperienced traveler.
Sunwing stranded couple for 5 days after vacation, charged them $50 flight change fee to fly home | CBC NewsSunwing faced backlash from passengers due to multiple flight cancellations and delays, prompting calls for accountability.
Safety concerns raised after Air Canada had no record these passengers were on its flights | CBC NewsSiok Har Lim's return flight was cancelled by Air Canada due to a 'no-show' misunderstanding, resulting in unexpected costs and distress for an inexperienced traveler.
Travel Troubleshooter: There's another guest in our vacation rental!Vrbo failed to provide a refund for a rental service failure.
UK family share nightmare of bloodstained, sex toy-filled holiday rentalVrbo's handling of a family's distressing holiday rental situation raised serious concerns about customer service and property safety standards.
Travel Troubleshooter: There's another guest in our vacation rental!Vrbo failed to provide a refund for a rental service failure.
UK family share nightmare of bloodstained, sex toy-filled holiday rentalVrbo's handling of a family's distressing holiday rental situation raised serious concerns about customer service and property safety standards.
Travel Troubleshooter: Passenger pays extra for early flight but gets a later one insteadNorwegian Airlines failed to compensate for flight changes that led to missed appointments and unnecessary extra charges.
Travel Troubleshooter: Lufthansa messes up flight, offers unsatisfactory refundLufthansa's cancellation and rescheduling policies can lead to significant dissatisfaction and confusion for travelers.
Travel Troubleshooter: Passenger pays extra for early flight but gets a later one insteadNorwegian Airlines failed to compensate for flight changes that led to missed appointments and unnecessary extra charges.
Travel Troubleshooter: Lufthansa messes up flight, offers unsatisfactory refundLufthansa's cancellation and rescheduling policies can lead to significant dissatisfaction and confusion for travelers.
Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?Budget's initial cleaning fee for excessive dirt was unwarranted; a full refund was later offered due to its disproportionate nature.
Help! Our Paris Rental Apartment Was Robbed and Airbnb Won't Compensate Us.Airbnb failed to compensate for a robbery incident despite advertised insurance coverage, causing frustration for the traveler.
A partially deaf passenger is suing Frontier for discrimination, claiming he and his wife were barred from a flight and not given a reasonA partially deaf passenger alleges discrimination by Frontier Airlines after being blocked from boarding due to communication barriers with a gate attendant.
Travel Troubleshooter: Lack of staffing causes a missed flight and a mountain of feesAer Lingus' staffing issues at Edinburgh Airport led to multiple passengers missing their flights and facing challenges in seeking refunds.
Travel Troubleshooter: Hotel has no record of a reservation. So, where's the refund?Booking.com should have provided an immediate refund for the hotel reservation issue.
Travel Troubleshooter: Windstar promised an all-inclusive package. Now it's refusing!Windstar should honor promised incentives or refund the deposit as per their terms.
Help! Budget Charged Us $450 to Clean Our Rental Car. Can They Do That?Budget's initial cleaning fee for excessive dirt was unwarranted; a full refund was later offered due to its disproportionate nature.
Help! Our Paris Rental Apartment Was Robbed and Airbnb Won't Compensate Us.Airbnb failed to compensate for a robbery incident despite advertised insurance coverage, causing frustration for the traveler.
A partially deaf passenger is suing Frontier for discrimination, claiming he and his wife were barred from a flight and not given a reasonA partially deaf passenger alleges discrimination by Frontier Airlines after being blocked from boarding due to communication barriers with a gate attendant.
Travel Troubleshooter: Lack of staffing causes a missed flight and a mountain of feesAer Lingus' staffing issues at Edinburgh Airport led to multiple passengers missing their flights and facing challenges in seeking refunds.
Travel Troubleshooter: Hotel has no record of a reservation. So, where's the refund?Booking.com should have provided an immediate refund for the hotel reservation issue.
Travel Troubleshooter: Windstar promised an all-inclusive package. Now it's refusing!Windstar should honor promised incentives or refund the deposit as per their terms.
Airlines are finally embracing Apple's air tags-which means lost luggage could be a thing of the pastApple's partnership with airlines allows for better tracking of lost luggage using AirTags, improving travel efficiency for users.
Woman stranded in Brazil as airline refused to board her on UK flight with eVisa'The transition from physical immigration documents to digital eVisas is causing confusion and problems for travelers, highlighting a critical gap in awareness among airline staff.
I'm a smart, capable person and I still got scammed while traveling. Here's how I got tricked.Desperation during stress can make individuals vulnerable to scams, even those who consider themselves skeptical and experienced.
SFO passengers stranded for nearly 2 days due to departure accidentPassengers faced a nearly two-day layover at San Francisco after their flight to Paris was delayed due to an aircraft accident.Communication issues regarding the flight's status caused frustration among passengers.
Passengers Say Turkish Airlines Flights Have BedbugsPassengers on Turkish Airlines flights have reported multiple encounters with bedbugs, raising concerns about sanitation and airline response.
This NYC-area airport leads the nation in complaintsNewark Liberty International Airport leads the nation in TSA complaints, indicating potential issues with security processes and traveler experiences.
SFO passengers stranded for nearly 2 days due to departure accidentPassengers faced a nearly two-day layover at San Francisco after their flight to Paris was delayed due to an aircraft accident.Communication issues regarding the flight's status caused frustration among passengers.
Passengers Say Turkish Airlines Flights Have BedbugsPassengers on Turkish Airlines flights have reported multiple encounters with bedbugs, raising concerns about sanitation and airline response.
This NYC-area airport leads the nation in complaintsNewark Liberty International Airport leads the nation in TSA complaints, indicating potential issues with security processes and traveler experiences.
Spencer Carbery on Capitals' disappointing 3-2 loss to Blackhawks: 'We had nothing'The Capitals suffered a disappointing loss to the Blackhawks after a disruptive travel schedule, highlighting their struggle to maintain performance under pressure.
Luggage chaos at Europe's busiest airport grew so bad that some airline crews were reportedly told not to check bagsBritish Airways is facing baggage disruptions due to a fault in the baggage system at London Heathrow.
Travel Troubleshooter: Expedia offers credit for British Airways, but the airline denies itExpedia should honor the ticket credit regardless of British Airways' no-show claim.
Luggage chaos at Europe's busiest airport grew so bad that some airline crews were reportedly told not to check bagsBritish Airways is facing baggage disruptions due to a fault in the baggage system at London Heathrow.
Travel Troubleshooter: Expedia offers credit for British Airways, but the airline denies itExpedia should honor the ticket credit regardless of British Airways' no-show claim.
Jet2 holidaymakers fume as bed bug infestation 'followed' them homeA Lanzarote vacation turned disastrous for Manuela Johnson and her husband when they discovered bed bug bites during their stay.
Cutting in line? American Airlines' new boarding tech might stop you at now over 100 airportsAmerican Airlines is using new technology to prevent line cutting at boarding gates in over 100 U.S. airports.
Briton, 18, facing 20 year Dubai jail sentence over holiday romance with 17-year-oldA British teen faces severe legal consequences in Dubai for a romance that is legal in the UK, reflecting cultural and legal variances.
NYC man wants Air France to pony up $600K for his delayed flights to brother's funeral: suitNicholas Owoyemi is suing Air France for $600,000 due to alleged delays, lost baggage, and emotional distress stemming from a trip to his brother's funeral.
Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage RefundJapan Airlines' cancellation led to significant costs for the passenger, highlighting issues with airline policies and obligations during flight cancellations.
A woman says she was wrongfully put on American Airlines' no-fly list. She cold-emailed the CEO to resolve it.Erin Wright successfully challenged her ban from American Airlines, which she argued was based on mistaken claims about her behavior.
Help! My Flight to Tokyo Was Canceled, and All I Got Was a Lousy Mileage RefundJapan Airlines' cancellation led to significant costs for the passenger, highlighting issues with airline policies and obligations during flight cancellations.
A woman says she was wrongfully put on American Airlines' no-fly list. She cold-emailed the CEO to resolve it.Erin Wright successfully challenged her ban from American Airlines, which she argued was based on mistaken claims about her behavior.
I flew 33 hours to Vietnam but was denied entry because of a common travel mistake that I'll never make againTraveling can have unforeseen challenges, such as mismatched names causing entry denials.
Wheelchair user prevented from boarding EurostarDisability rights activist Sam Jennings faced systemic barriers while trying to board Eurostar, illustrating accessibility issues for disabled travelers.
SFO tracks traveler confusion following OAK name changeIncreased passenger confusion between San Francisco International Airport and Oakland International Airport due to a name change at Oakland.
Man's travel nightmare after being denied entry to UK with Irish passportPassenger stranded due to documents issueIrish man faced mistreatment during travel