Passengers experiencing flight delays of three hours or more are entitled to compensation under EC Regulation 261/2004. This regulation applies to flights originating in the EU, ensuring passenger protections. In this case, American Airlines provided accommodations and confirmed compensation, but the claimant never received payment, highlighting a loophole in the regulations that doesn't enforce timely payouts. Although the airline’s customer service verbally acknowledged the issue, the lack of follow-up on compensation could pose challenges for affected passengers.
American Airlines did the right thing by providing you with food and overnight accommodations. But you should have also received your legal compensation.
Unfortunately, the European consumer regulations have no provision for requiring a timely payout of compensation. So American Airlines could have theoretically waited as long as it wanted to.
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