An Australian couple excited about their dream holiday faced disappointment when they discovered their business class tickets were switched to economy class. After booking through TripADeal for a trip costing $12,000 ($7,700 USD), the couple learned about a lack of availability for business class upgrades despite noticing available seats. When they raised concerns with TripADeal, they were initially met with unsympathetic responses and a refusal for a refund, prompting them to seek assistance from consumer protections. The incident highlights the importance of understanding terms and conditions in travel bookings.
When the couple's flight details dropped two weeks after booking their August holiday, they were shocked to discover they had been dumped in economy class seats on the Qantas flight back to Perth.
I said to them: 'That's ridiculous, that's dead cheap,' Gaynor recalled, but is now warning people to always read the fine print when it comes to these types of deals.
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