British Airways faced criticism after a passenger, Elvina Quaison, was advised to travel to Heathrow Airport despite its closure for a day due to a fire. Quaison, intending to fly to Dubai to celebrate her niece's birthday, was told by BA that her flight was departing as scheduled. However, upon arrival at Heathrow, she discovered the airport was closed, leading to confusion and distress. The airport's closure impacted over 200,000 passengers as a fire at an electrical substation resulted in significant disruptions. Counter-terrorism police are investigating the cause of the fire, though foul play is not yet suspected.
Elvina Quaison expressed her frustration after British Airways instructed her to proceed to Heathrow despite its closure due to a fire, leaving her stranded.
After receiving confirmation from BA that her flight was on schedule, Elvina Quaison arrived at Heathrow, only to find the airport closed, causing significant distress.
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