The article discusses an employee's feelings of disappointment after being overlooked for a management position despite her hard work and dedication. She details her commitment to the hotel, highlighting her volunteer efforts and flexibility in accommodating both guests and fellow employees. Despite previous discussions about potential advancement, she finds herself confused and hurt after learning about a new manager being hired without any prior discussion. The communication breakdown with her superior and her feelings of being undervalued are key themes throughout her account.
"Since starting here, I have stepped up and had your back through many things... done it all with a smile on my face."
"When I expressed my interest in an AGM position, you told me those weren't available... I was a great candidate."
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