94% of customers say that positive customer service experiences influence their likelihood to purchase from a company again, emphasizing the importance of prioritizing customer service.
Customer service automation involves using software tools to streamline customer service tasks, such as creating support tickets upon customer communication, enhancing efficiency.
With technologies like AI, ML, and NLP, customer service automation can handle complex tasks and effectively route inquiries, thus improving customer experience.
Implementing chatbots, the primary type of automation tool, can either be rule-based or AI-powered, revolutionizing how customers interact with ecommerce businesses.
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