Starbucks has reversed its open-door policy and will now reserve cafes and bathrooms for paying customers, aiming to create a better environment for everyone.
According to a Starbucks representative, the change in policy is part of broader updates designed to enhance the cafe experience as they seek to return to their core values.
Amid a sales slump, CEO Brian Niccol emphasizes the need to win back customers, simplify the menu, and enhance the coffeehouse atmosphere in stores.
The new policy includes offering free same-visit refills of hot or iced coffee and tea for all customers using reusable cups, supporting sustainability efforts.
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