Every year, U.S. companies lose $359 billion in productivity to conflict between employees. While healthy conflicts can boost innovation and creativity, left unchecked they can also impede collaboration, cut into productivity, and even harm employees' mental and physical health.
Despite these costs, many leaders struggle to talk about conflict. In companies with cultures that prioritize 'making nice,' avoiding conflict can become normalized, leading to unaddressed issues that worsen over time.
Conflict-avoidant cultures can change. Through 30 years of coaching experience, I’ve identified strategies that help leaders embrace healthy disagreement and empower their teams to do the same.
Leaders should identify and prepare for likely points of conflict. By forecasting these conflicts, organizations can organize open discussions proactively, thus mitigating the potential for larger issues to arise.
#workplace-conflict #productivity-loss #management-strategies #employee-wellbeing #leadership-development
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