Celink awarded high net promoter score in recent survey

Celink achieved a net promoter score (NPS) of 74, reflecting high customer loyalty and signaling exceptional service quality when compared to the financial services industry's average of 44.

CEO Marion McDougall expressed gratitude for the high NPS, noting it signifies a strong endorsement of the service quality provided to clients and reinforces their commitment to client satisfaction.

Celink's NPS of 74 is a result of client satisfaction and loyalty, positioning the company favorably in the reverse mortgage servicing sector and showcasing its competitive edge.

The transparency and simplicity of the net promoter score make it a valuable tool for companies, empowering them to gauge customer sentiments and make informed improvements.

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