Understanding detractors: Impact and strategies - LogRocket Blog
Detractors negatively impact brand reputation and customer loyalty; thus, engaging them is crucial for improving products and maintaining a positive brand image.
Why You Should Be Tracking Customer Surplus Value
Customer Surplus Value complements NPS as a measure of customer satisfaction.
Time is the real measure of user's satisfaction
Product ratings can be manipulated to serve different purposes and may not accurately reflect the quality of a product.
A fair approach to measuring user satisfaction involves measuring factors such as time savings, task efficiency, and current quality.