#net-promoter-score

#net-promoter-score

Using CX metrics for employee evaluation undermines their value and can demoralize staff, impacting customer experience negatively.

Detractors negatively impact brand reputation and customer loyalty; thus, engaging them is crucial for improving products and maintaining a positive brand image.

Celink's net promoter score of 74 exemplifies exceptional customer loyalty and satisfaction within the reverse mortgage servicing industry.

Brand health reflects a business's overall well-being and public perception, measured through various factors like loyalty and customer satisfaction.