Harvard Business Review3 months agoData scienceWhy You Should Be Tracking Customer Surplus ValueCustomer Surplus Value complements NPS as a measure of customer satisfaction. [ more ]
Medium7 months agoUX designTime is the real measure of user's satisfactionProduct ratings can be manipulated to serve different purposes and may not accurately reflect the quality of a product. A fair approach to measuring user satisfaction involves measuring factors such as time savings, task efficiency, and current quality. [ more ]