Accepting a client without clarity on expectations can lead to negative outcomes, including scope creep and a lack of follow-up. A reliance on being nice may mask important truths and create costly communication gaps. Transparency is often desired by clients, and withholding honest feedback can result in being sidelined. Additionally, in customer engagement, silence is interpreted as disinterest, reinforcing the need for clear and honest communication to nurture relationships and maintain professionalism.
When nice replaces clarity, it becomes dangerous. Nice masks the truth in soft language. It dulls useful tension. It delays discomfort and multiplies damage.
In a business landscape where 89% of consumers are more likely to engage with companies that respond to all reviews, silence doesn't read as professionalism - it reads as disinterest.
Collection
[
|
...
]