Faulke expresses her surprise at the depth of her experience in care work, stating, "I was blown away by how interesting and meaningful it was, and how it made me feel." She reflects on the unexpected joy that came from connecting with her clients, noting that care was more than just a laborious job; it became a fulfilling and valuable part of her life.
In her memoir, Faulke underscores the human aspect of care work, recalling poignant encounters with her clients. She describes Mr. Radbert as "bawdy and outrageous," praising his ability to maintain a fantastic sense of humor despite battling adversity, highlighting the resilience and joy found in her customers' lives.
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