Chipotle is utilizing an AI chatbot named Ava Cado to hire 20,000 new employees for its peak season, a strategy employed by several major companies. Despite the efficiency AI hiring tools promise, not all applicants experience smooth interactions. Evalyn Mendoza encountered significant frustration when the chatbot scheduled a job interview that did not exist, illustrating the potential pitfalls of relying on AI for recruitment. While many businesses are turning to AI-driven solutions, this case raises questions about the technology's reliability and the need for better communication.
Chipotle's new AI chatbot, Ava Cado, aims to streamline hiring for burrito season, but it has led to frustrations for applicants like Evalyn Mendoza.
Many experienced challenges with AI hiring tools, highlighting the need for improvements despite their growing presence in recruitment.
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