"I actually think we're hitting the upper limits of the LLMs right now," Benioff said, emphasizing that the future of AI advancement lies not in LLMs but in autonomous agents that can operate independently to perform key tasks.
"Over the last several years, we've all 'got drunk on the ChatGPT Kool-Aid,' leading the average consumer to believe that AI is more powerful than it is," Benioff explained, pointing out the optimism surrounding large language models.
"We have incredible tools to augment our productivity, to augment our employees, to prove our margins," said Benioff, outlining how AI agents can transform customer service and business operations.
Benioff referenced a potential future with AI by stating, "Terminator'? Maybe we'll be there one day," highlighting the speculative nature of advanced AI autonomous agents.
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