Klarna's CEO has hinted at a significant workforce reduction from 5,000 to 2,000, asserting the capability to do more with less due to AI advancements.
Siemiatkowski emphasized that their AI capabilities have allowed them to enhance efficiency drastically, claiming that an AI chatbot is delivering the work of 700 customer service agents.
Despite rising revenues attributed to AI, it's crucial to consider that Klarna is also benefitting from external factors like falling interest rates and market adjustments post-COVID.
Klarna's strategy reflects a broader tech industry trend where companies are leveraging AI to justify workforce reductions, as the CEO acknowledges a hiring freeze due to AI expansion.
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