Consumer trust in AI is declining while adoption rates among businesses rise, presenting an important challenge for organizations heavily investing in AI capabilities. While 83% of executives consider AI essential for strategy, growing concerns about privacy and data security are undermining consumer confidence. Trust, built through positive interactions and transparency, is waning due to issues like misinformation, fraud, and misunderstanding of AI. A study shows global trust in AI fell from 62% in 2019 to 54% in 2024, with an even sharper decline in the U.S.
Consumer trust in AI is declining while businesses' AI adoption is growing, creating challenges for companies investing heavily in AI capabilities.
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