In late April, Duolingo announced its 'AI-first' approach, aiming to double course offerings using generative AI. CEO Luis von Ahn faced backlash from employees regarding the decision to reduce contractor roles in favor of AI, prompting a follow-up post for clarification. While affirming the commitment to this strategy, von Ahn reassured that AI wouldn’t replace existing employees, as the company continues its hiring pace. He highlighted the necessity for AI training, framing it as a tool to elevate quality rather than a means of displacement.
In my AI memo, I didn't provide clarity. Leaders must communicate effectively, especially during transitions. This is vital for aligning teams with our evolving goals.
I don’t know exactly what’s going to happen with AI, but it’s going to fundamentally change the way we work, so we must get ahead of it.
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