"Today with AI, not only are companies in every industry making technology a part of their core operations but AI is fundamentally changing how they do business and how people work," Harris told TechCrunch. Harris emphasizes the ongoing transformation within industries as AI technology integrates into core operations, signifying a shift in both business methodologies and workforce dynamics. His insight highlights the importance of not just adopting technology, but understanding its broader implications for business interactions and customer service processes.
Harris feels now is the perfect time to take aim at the industry. He and Meyster have witnessed firsthand the importance of personalized interactions and the limitations posed by systems like automated phone calls, suggesting a strong motivation behind launching OutRival. This perspective underlines their focus on enhancing customer experiences and showcases their intent to address existing shortcomings in traditional customer service methodologies.
OutRival aims to differentiate itself from competitors by helping rather than replacing existing consumer teams. Their approach encourages companies to easily build AI agents that can integrate with existing tools to converse with customers. This philosophy reflects a commitment to collaboration within teams as they embrace AI technology, promoting a model that enhances human roles rather than diminishing them.
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