The article highlights the importance of being present and attentive when someone shares their feelings of being overwhelmed. The author recounts an experience with Alex, who sought help due to her struggles. Instead of offering quick fixes, the author emphasizes listening and asking clarifying questions. They broke down the problem into manageable parts and suggested practical strategies like delegating tasks and using calendar techniques. This approach not only aids in resolving issues, but also supports individuals in regaining their confidence and control over their workload.
When Alex walked into my office and said she was overwhelmed, I thought: OK, she needs my help. She needs answers.
I could see she was struggling, and I wanted to be useful. I listened, asked a few clarifying questions, and then did what I've been trained to do - fix it.
I grabbed a pen, broke the problem into parts, and offered strategies: delegating more, calendar blocking, prioritization.
She came to me feeling overwhelmed, and I wanted to provide her with actionable solutions to help her regain control.
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