According to politicians across all parties, something called the hidden economy the shadowy nethers of the labour market, in which work goes unregulated and undeclared to the authorities is a menace, full of migrants whose illegal working undercuts British workers, and even a threat to our national security. MPs have been so worried about asylum seekers delivering their Friday night pizza that they've spent parliamentary time discussing Deliveroo et al's business models.
"We were in a position of just reacting and in a state of shock because we didn't know how to respond accordingly," said Valencia, who manages a predominantly Asian and Latino staff.