fromThe Drum
1 week ago'Irrelevance used to be neutral. Now it's damaging'
"Irrelevance, maybe 10 years ago, was neutral. It's now damaging: consumers' expectations have risen... so that moment when you're given an irrelevant offer at the checkout has become the online equivalent of a shop assistant getting in your way," says Marc Allsop, head of EMEA at Rokt.
E-Commerce