#self-service

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#platform-engineering #golden-path #gitops #iac #pega #ai #customer-experience #workflow-management #b2b-sales
fromMedium
1 month ago

How We Built Our First Golden Path: A Platform Engineering Story

We didn't start with tools. We started with chaos. In Part 1, we learned why platform engineering matters.In Part 2, we explored what a platform engineering team does. Now comes the messy, beautiful truth: how it's actually done. This is the story of building our first golden path - not a grand vision, but one real, working journey. Press enter or click to view image in full size How we built our Golden Path? Prefer visuals over text?
DevOps
E-Commerce
fromTechzine Global
1 month ago

Pega turns AI into reliable self-service agents

Pega introduces workflows within self-service channels using Blueprint and Predictable AI for improved customer service efficiency.
Marketing
fromMarTech
2 months ago

B2B buyers want less sales contact | MarTech

A significant preference for self-service exists among B2B buyers, yet critical moments demand engagement with sales reps that can influence successful outcomes.
DevOps
fromInfoWorld
4 months ago

Conquering the costs and complexity of cloud, Kubernetes, and AI

Organizations must adopt automation and self-service capabilities for effective infrastructure management.
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