#salesforce-agentforce

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#prompt-injection #data-exfiltration #itsm #servicenow-competition #hr-service #agentic-ai
Tech industry
fromTechzine Global
5 days ago

Salesforce enters ITSM market, will ServiceNow regret its CRM move?

Salesforce launched Agentforce IT Service, a full ITSM solution on the Agentforce platform, expanding Service Cloud capabilities and directly challenging ServiceNow.
Artificial intelligence
fromClickUp
1 week ago

The Salesforce Agentic AI Solution Explained | ClickUp

Salesforce Agentforce enables enterprises to deploy autonomous AI agents that analyze data, make decisions, and execute tasks across sales, service, and marketing.
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Information security
fromDataBreaches.Net
3 weeks ago

Salesforce AI Hack Enabled CRM Data Theft - DataBreaches.Net

Prompt injection and an expired domain enabled a ForcedLeak attack that could steal data from Salesforce Agentforce via its Web-to-Lead feature.
Artificial intelligence
fromBusiness Insider
3 weeks ago

I felt my role as a Salesforce consultant was at risk because of AI. After training myself to become an expert, I feel much more secure in my job.

AI upskilling, AI literacy, and prompt engineering enable Salesforce consultants to secure roles and lead client adoption of agentic tools like Agentforce.
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