I felt my role as a Salesforce consultant was at risk because of AI. After training myself to become an expert, I feel much more secure in my job.

"About a year ago, I felt like my job was at risk. AI systems started to pick up steam and be more widely implemented. It became glaringly obvious to me that tech would be the canary in the coal mine for what would happen in the broader markets, and I needed to adapt. I decided to train myself in AI to create a market differentiator for my firm and myself."

"When Salesforce rolled out its agentic AI product, Agentforce, in October 2024, everything changed. That tool started gaining attention not just from consultants like me but also from clients. Clients would ask, "What do you think about this product? How should we use it? What would you suggest?" We didn't really have great answers yet because it was so brand new to everyone."

Joey Monroe is a 34-year-old AI strategy advisor and senior Salesforce consultant focused on nonprofit, arts, culture, and entertainment implementations. He transitioned from a decade in IT infrastructure to Salesforce consulting and felt his job threatened as AI adoption accelerated. He trained himself in AI and focused on Salesforce's Agentforce to differentiate his firm and create client value. He began experimenting with ChatGPT, Gemini, and other generative tools. Clients began asking about Agentforce after its October 2024 release, prompting him to take a leadership role in firm-wide AI efforts and to help upskill the community.

Read at Business Insider