#it-service-management
#it-service-management
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#ai-agents #autonomous-workforce #help-desk-automation #enterprise-software #agentic-ai #salesforce-agentforce
Growth hacking
fromTechzine Global
18 hours agoSalesforce sees Agentforce as the answer to pressure on the SaaS market
Salesforce positions Agentforce as a growth engine for SaaS, claiming AI agents strengthen rather than undermine the SaaS model while competing directly with ServiceNow in IT services.
fromFortune
2 months agoIT service is reaching its breaking point. I lead it for Salesforce and see 3 tipping points | Fortune
IT service was built to bring structure to chaos. But for many organizations today, it's become a source of it. The ticket queues keep growing. Processes feel rigid. And employees often feel frustrated by systems that seem stuck a decade behind. The numbers reflect this pain, with 40% of organizations either replacing or re-implementing their IT service tools in 2025. This is a clear sign that the model is cracking and needs to be reimagined.
Artificial intelligence
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