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Elanor Maxey, 32, stated that she was wrongly banned from every Asda in Britain after being denied access with her service dog, Genie, due to lacking a nonexistent service ID. The incident occurred during an altercation with a security guard in Bexleyheath, leading to her posting the confrontation on TikTok. She expressed gratitude for bystanders who advocated for her, despite facing allegations of rudeness and violating privacy laws.