A Marks & Spencer employee reportedly approached a customer and her daughter offering assistance with a bra fitting, which led to a complaint from the mother. She deemed the interaction inappropriate, claiming the employee was a biological male based on physical appearance. Following the complaint, the store expressed regret and committed to ensuring future assistance came from female staff. The mother found the response insufficient and called for policy changes to protect young women. Research indicates that trans individuals do not pose a significant threat to women or girls, as highlighted by police data.
Marks & Spencer's response to a customer's complaint included an apology for the distress caused to her daughter during their store visit.
The mother criticized the store's assurances about future female assistance as inadequate, calling for stricter policies regarding transgender staff interactions with young women.
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