#product-personalization

#product-personalization

Airbnb says its custom-built AI agent is now handling roughly a third of its customer support issues in North America, and it's preparing to roll out the feature globally. If successful, the company believes that in a year's time, more than 30% of its total customer support tickets will be handled by AI voice and chat in all the languages where it also employs a human customer service agent.

The contrast between Sunday night at a concert and Monday morning at your desk is brutal. One moment you're lost in the music, feeling every guitar riff vibrate through your chest. The next, you're answering emails and pretending last night's euphoria wasn't real. The transition back to routine work feels especially cruel when the weekend gave you a taste of something electric.