Artificial intelligencefromTechCrunch3 weeks agoZendesk says its new AI agent can solve 80% of support issues | TechCrunchZendesk is deploying LLM-driven autonomous and assistant agents to resolve 80% of support issues and augment remaining human technicians.
Marketing techfromMarTech1 month agoKlaviyo introduces marketing agent to automate campaigns | MarTechKlaviyo launched Marketing Agent and expanded Customer Agent to automate B2C CRM tasks, unifying data, marketing, service, and analytics for an autonomous AI-era CRM.
Artificial intelligencefromTheregister4 months agoGradient Labs CEO: don't pay for AI support failuresCompanies should pay AI customer support agents only for resolved issues to drive better performance and ROI.