#post-purchase

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fromForbes
2 days ago

From Click To Doorstep: Why Delivery Experience Is The Last Brand Impression

That's a problem. Without a doubt, a great website and top-level marketing will help generate new sales, but it's the delivery experience that warrants future ones. This is because today's consumer not only has options for where they'll buy but also a high set of expectations. What's more, they remember the way a product arrives at their doorstep more than how it was sold.
E-Commerce
UX design
fromMedium
2 months ago

VJ Parivaar, Designing a Digital Home That Feels Like Family

VJ Parivaar consolidates scattered homeowner information and workflows into a single digital hub, improving visibility, trust, service tracking, and reward utilization.
E-Commerce
fromForbes
5 months ago

Why Brands Are Losing Loyal Customers In The Last Mile

Post-purchase experience, especially last-mile delivery and communication, causes over $1 trillion in lost global retail sales and undermines customer loyalty.
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