fromMedium4 weeks agoColonoscopy and candy drops: on crafting a good peak-end experienceMemory of experiences is primarily shaped by their peak emotional moment and how they conclude.
UX designfromMedium4 weeks agoColonoscopy and candy drops: on crafting a good peak-end experienceCustomer satisfaction can be improved by focusing on the emotional peak and the ending of experiences.
fromPsychology Today1 month agoThe Psychological Harm of ComplainingRecalling experiences alters the original memory based on current emotional states.