#memory-psychology

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fromMedium
4 weeks ago

Colonoscopy and candy drops: on crafting a good peak-end experience

Memory of experiences is primarily shaped by their peak emotional moment and how they conclude.
UX design
fromMedium
4 weeks ago

Colonoscopy and candy drops: on crafting a good peak-end experience

Customer satisfaction can be improved by focusing on the emotional peak and the ending of experiences.
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