How to Build Long-Term User Trust: Avoid Deceptive UX and Lead Manipulation
Manipulative UX patterns are user interface (UI) design techniques and tactics used to influence a user's decision-making, often for the benefit of the company and to the detriment of the user.
Colonoscopy and candy drops: on crafting a good peak-end experience
The peak-end rule explains that our memory of an event is shaped largely by two moments: the peak emotional high point and how the experience concludes.
