Scenario-based videos significantly enhance compliance training by immersing managers in real-life scenarios, making their learning experience engaging and directly applicable to their everyday challenges.
Millennials and Generation-Z do not inherently reject phone communication; they value direct, knowledgeable support when making important decisions, especially regarding complex matters like insurance.
Delay, Deny, Defend has become a bestseller again due to its association with the murder of UnitedHealthcare CEO Brian Thompson, raising public curiosity about insurance practices.