Farmers Insurance is under scrutiny as numerous California consumers receive notices claiming they canceled their policies without having made such requests. Jeffrey Carvalho, a Farmers agent in Fremont, claims that this has troubled many of his clients who are upset over perceived unjust cancellations. While the company denies these allegations, Carvalho has voiced his concerns to management, highlighting a troubling trend of inaccurate policy cancellations. The growing issue raises questions about business practices in the insurance sector, prompting calls for accountability and transparency.
According to emails shared with 7 On Your Side, Carvalho sent a letter and a slew of notes to upper management at Farmers raising his concerns. Specifically, he asked why the company is sending out letters to his clients claiming they requested to cancel their coverage - when he says they never did.
What Farmers is doing is putting 'policy cancellation - insured request,' said Carvalho. 'It's just not a good way of doing business.'
Is this the new normal? said Jeffrey Carvalho, a Fremont-based Farmers Insurance franchise owner. 'They need to stop it.'
#insurance-industry #policy-cancellations #consumer-advocacy #farmers-insurance #california-insurance
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