Haringey recorded the highest number of upheld complaints per capita in England, with 20.2 complaints per 100,000 population for the second consecutive year. This figure translates to approximately two complaints every three days. Overall, 87% of complaints investigated by the Ombudsman in Haringey were upheld, indicating significant issues with the council's performance and management.
OCR has taken unprecedented steps to streamline its functions according to demand: for example, amid a growing volume of Title IX complaints, OCR partnered with the Department of Justice to expeditiously investigate sex-based discrimination claims.
It is completely unjust that many pet owners feel not only unhappy with the service and treatment received by their vet when their pet is taken ill, but also lack the means to make a complaint that will be properly investigated.
In addressing customer service issues, the Financial Services and Pensions Ombudsman reported that banks were responsible for over half of all complaints last year, indicating a significant need for improvement in the sector.
Hong Kong's Consumer Council has highlighted a troubling surge in educational course complaints, with 94 reports received within just two months, prompting a call for industry transparency and accountability.