"Lloyds Banking Group has cemented its position as the most complained-about name in British financial services, racking up more grievances with the City regulator than any other lender during the second half of 2025."
"The scale of the figures partly reflects the sheer footprint of the group, which counts roughly 28 million customers and remains the country's biggest financial services provider."
"The proportion of complaints upheld in the customer's favour slipped from 57.9 per cent to 55.5 per cent, while the total bill for redress fell to £236.2m, down sharply from £283.7m in the first half of 2025."
Lloyds Banking Group led the UK financial services sector in complaints, receiving 187,516 grievances in the latter half of 2025. The black horse brand accounted for 90,837 complaints, while Bank of Scotland had 79,508. Despite the high numbers, total complaints across the industry rose only slightly to 1.9 million. The percentage of complaints upheld in favor of customers decreased, and the total redress bill fell to £236.2 million. Consumer groups criticized Lloyds and Santander for branch closures amid these complaints.
Read at Business Matters
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