air-canada - Briefly

Artificial intelligence

Airline Said It's Not Responsible For Terrible Advice From Its Own Customer Service AI Bot. The Court... Disagreed.

Using AI in customer service can backfire when inaccurate information is provided.

Air Canada's attempt to hold the AI chatbot as a separate legal entity failed. [ more ]

WIRED

Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Air Canada provided a partial refund to a passenger due to misinformation from the chatbot.

Air Canada argued that the responsibility for the chatbot's misleading information lies with the chatbot as a separate legal entity. [ more ]

www.theguardian.com

Air Canada ordered to pay customer who was misled by airline's chatbot

Air Canada ordered to pay compensation for misleading customer with chatbot

Case raises questions about oversight of chatbot tools [ more ]

Ars Technica

Air Canada must honor refund policy invented by airline's chatbot

Air Canada was forced to give a partial refund to a passenger after the airline's chatbot provided inaccurate information on its bereavement travel policy.

The chatbot misled the passenger into booking a flight immediately and then requesting a refund within 90 days, but Air Canada's actual policy stated that refunds are not provided for bereavement travel after booking. [ more ]

www.cbc.ca

3 months ago

How can I mislead you? Air Canada found liable for chatbot's bad advice on bereavement rates | CBC News

Air Canada has been ordered to pay compensation to a customer misled by a chatbot into purchasing full-price flight tickets.

The airline attempted to distance itself from the chatbot's advice by claiming it was a separate legal entity responsible for its own actions.

The Civil Resolution Tribunal ruled that Air Canada is responsible for the information on its website, regardless of whether it comes from a static page or a chatbot. [ more ]

Theregister

3 months ago

Air Canada must pay after chatbot lies to grieving passenger

Air Canada must pay passenger damages for providing incorrect information through its chatbot

Passenger booked flights based on chatbot's advice, but Air Canada later denied refund [ more ]

morechatbot

www.cbc.ca

Woman gives birth mid-flight on Toronto-bound plane diverted to Bermuda, Air Canada says | CBC News

Mother gave birth mid-flight after going into premature labor

Doctors and airline crew ensured mother and baby's well-being [ more ]

ReadWrite

Air Canada has to pay refund after AI chatbot's made up policy

Air Canada held responsible for AI chatbot's advice in civil case

Ruling in favor of passenger seeking bereavement support from Air Canada [ more ]

www.cbc.ca

3 months ago

No charges laid after man in 'state of crisis' tries to open door mid-flight on Air Canada plane, police say | CBC News

Elderly man attempts to open door mid-flight on Air Canada plane to Toronto

Passenger restrained by Air Canada employees and no criminal charges laid [ more ]

HuffPost

Air Canada Passenger Falls Out of Airplane After Opening Cabin Door

An Air Canada passenger opened an aircraft door and fell to the ground, resulting in injuries.

The incident caused a nearly six-hour delay for the flight. [ more ]

www.cbc.ca

Passenger injured after opening aircraft door and falling to tarmac at Pearson Airport: Air Canada | CBC News

A passenger on an Air Canada plane opened a cabin door and fell onto the tarmac, sustaining injuries.

The incident caused a delay in the flight's departure. [ more ]

www.cbc.ca

Canadian airlines say they don't fly Boeing 737-9 Max planes involved in Alaska Airlines in-flight blowout | CBC News

Canadian airlines do not fly the Boeing 737-9 Max jetliners that have been grounded by U.S. regulators.

Airlines such as Air Canada and WestJet fly the 737-8 Max jetliners instead. [ more ]

www.cbc.ca

Air Canada lands last with worst on-time performance among North American airlines | CBC News

Air Canada had the worst on-time performance among large airlines in North America in 2023 with only 63% of flights landing on time.

Delta Air Lines ranked first with an 85% on-time performance, followed by Alaska Airlines at 82%. [ more ]

www.cbc.ca

5 months ago

Air Canada rejects blame in $24M gold theft as it faces Brink's lawsuit | CBC News

Air Canada denies responsibility for the theft of $23.8 million in gold and cash from its facilities at Toronto's Pearson airport.

Air Canada claims Brink's failed to note the value of the haul on the waybill and did not insure the shipments.

The Montreal Convention may cap Air Canada's liability for any losses suffered by Brink's. [ more ]

www.cbc.ca

6 months ago