#air-canada

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Air Canada Is Adding New Flights to 3 Canadian Destinations From These U.S. Cities

Air Canada is expanding its summer 2025 flight schedule with new nonstop routes from the U.S. to Canada.
#customer-service

Air Canada promised to become more accessible. But hidden cameras show it's still falling short | CBC News

Air Canada has not fulfilled its commitments to improve service for customers with disabilities, as evidenced by Brock Richardson's recent experience during a flight.

This Air Canada employee found a passenger's lost phone then it disappeared | CBC News

Using security applications like Bitdefender can help locate lost phones with features like taking photos of unauthorized users.
Despite initial optimism, dealing with lost items with airlines can lead to frustration due to challenges in communication and retrieval processes.

Airline Said It's Not Responsible For Terrible Advice From Its Own Customer Service AI Bot. The Court... Disagreed.

Using AI in customer service can backfire when inaccurate information is provided.
Air Canada's attempt to hold the AI chatbot as a separate legal entity failed.

Air Canada ordered to pay customer who was misled by airline's chatbot

Air Canada ordered to pay compensation for misleading customer with chatbot
Case raises questions about oversight of chatbot tools

Air Canada must pay after chatbot lies to grieving passenger

Air Canada must pay passenger damages for providing incorrect information through its chatbot
Passenger booked flights based on chatbot's advice, but Air Canada later denied refund

Air Canada promised to become more accessible. But hidden cameras show it's still falling short | CBC News

Air Canada has not fulfilled its commitments to improve service for customers with disabilities, as evidenced by Brock Richardson's recent experience during a flight.

This Air Canada employee found a passenger's lost phone then it disappeared | CBC News

Using security applications like Bitdefender can help locate lost phones with features like taking photos of unauthorized users.
Despite initial optimism, dealing with lost items with airlines can lead to frustration due to challenges in communication and retrieval processes.

Airline Said It's Not Responsible For Terrible Advice From Its Own Customer Service AI Bot. The Court... Disagreed.

Using AI in customer service can backfire when inaccurate information is provided.
Air Canada's attempt to hold the AI chatbot as a separate legal entity failed.

Air Canada ordered to pay customer who was misled by airline's chatbot

Air Canada ordered to pay compensation for misleading customer with chatbot
Case raises questions about oversight of chatbot tools

Air Canada must pay after chatbot lies to grieving passenger

Air Canada must pay passenger damages for providing incorrect information through its chatbot
Passenger booked flights based on chatbot's advice, but Air Canada later denied refund
morecustomer-service
#pilot-strike

Air Canada pilots vote 'overwhemingly' to authorize strike for as soon as next month | CBC News

Air Canada pilots approved a strike mandate with 98% support to push for better contract terms amid ongoing negotiations.

Some Toronto travellers make back-up plans amid potential Air Canada pilot strike

Air Canada faces a potential strike, risking a shutdown of operations and affecting over 110,000 customers.
Negotiations between Air Canada and pilots are stalled over wage demands, threatening the airline's daily flights.

A potential Air Canada pilot strike could impact your travel. Here's what to do about it | CBC News

Air Canada is preparing for a possible pilot strike that may disrupt operations and affect many passengers.

Air Canada says some operations will be affected today as pilot talks near deadline | CBC News

Air Canada warns of potential disruptions due to labor dispute with pilots, urging government intervention to prevent shutdown.

Air Canada pilots vote in favour of new contract, eliminating risk of strike | CBC News

Air Canada pilots ratified a controversial four-year labour deal, raising concerns over entry-level pay and highlighting internal union dissent.

Air Canada pilots vote 'overwhemingly' to authorize strike for as soon as next month | CBC News

Air Canada pilots approved a strike mandate with 98% support to push for better contract terms amid ongoing negotiations.

Some Toronto travellers make back-up plans amid potential Air Canada pilot strike

Air Canada faces a potential strike, risking a shutdown of operations and affecting over 110,000 customers.
Negotiations between Air Canada and pilots are stalled over wage demands, threatening the airline's daily flights.

A potential Air Canada pilot strike could impact your travel. Here's what to do about it | CBC News

Air Canada is preparing for a possible pilot strike that may disrupt operations and affect many passengers.

Air Canada says some operations will be affected today as pilot talks near deadline | CBC News

Air Canada warns of potential disruptions due to labor dispute with pilots, urging government intervention to prevent shutdown.

Air Canada pilots vote in favour of new contract, eliminating risk of strike | CBC News

Air Canada pilots ratified a controversial four-year labour deal, raising concerns over entry-level pay and highlighting internal union dissent.
morepilot-strike
#labor-relations

Air Canada says strike averted after tentative deal with pilots | CBC News

Air Canada has reached a tentative agreement with pilots, averting potential disruptions and ensuring normal operations.

Air Canada union head says she'll resign if pilots reject deal | CBC News

Air Canada pilots face a critical decision on a tentative contract that offers significant salary increases but faces internal member scrutiny.

Air Canada says strike averted after tentative deal with pilots | CBC News

Air Canada has reached a tentative agreement with pilots, averting potential disruptions and ensuring normal operations.

Air Canada union head says she'll resign if pilots reject deal | CBC News

Air Canada pilots face a critical decision on a tentative contract that offers significant salary increases but faces internal member scrutiny.
morelabor-relations
#aviation

Air Canada Passenger Falls Out of Airplane After Opening Cabin Door

An Air Canada passenger opened an aircraft door and fell to the ground, resulting in injuries.
The incident caused a nearly six-hour delay for the flight.

I'm a retired pilot who worked for royalty. I had no idea how the rich spent their money.

Kent Davis shares insights from his 40-year aviation career, highlighting influential experiences and the unique people he flew for, including royalty.

Air Canada Passenger Falls Out of Airplane After Opening Cabin Door

An Air Canada passenger opened an aircraft door and fell to the ground, resulting in injuries.
The incident caused a nearly six-hour delay for the flight.

I'm a retired pilot who worked for royalty. I had no idea how the rich spent their money.

Kent Davis shares insights from his 40-year aviation career, highlighting influential experiences and the unique people he flew for, including royalty.
moreaviation
#economic-impact

Leading business groups ask Liberals to send Air Canada pilot dispute to binding arbitration | CBC News

Canadian business associations call for binding arbitration to prevent Air Canada pilots' strike over economic concerns.
A potential strike could devastate the economy and affect international trade relationships.

Air Canada makes plea for government help as pilots ask for wages it says it can't pay

Air Canada and business leaders stress government intervention to prevent a potential pilot strike, while the labor minister insists on negotiations.

Leading business groups ask Liberals to send Air Canada pilot dispute to binding arbitration | CBC News

Canadian business associations call for binding arbitration to prevent Air Canada pilots' strike over economic concerns.
A potential strike could devastate the economy and affect international trade relationships.

Air Canada makes plea for government help as pilots ask for wages it says it can't pay

Air Canada and business leaders stress government intervention to prevent a potential pilot strike, while the labor minister insists on negotiations.
moreeconomic-impact

Air Canada pushes for government intervention as clock ticks down on labour talks | CBC News

Air Canada urges the federal government to prepare for intervention in labour negotiations with pilots to avoid a potential shutdown.
#pilots-union

Air Canada pilots prepare for strike amid ongoing labour dispute | CBC News

Air Canada pilots may strike next month due to unresolved compensation and negotiation issues.

Air Canada could begin suspending flights next weekend as strike deadline nears | CBC News

Air Canada may suspend operations due to stalled negotiations with pilots union over wage disputes.
Union members demand higher pay to match U.S. airline pilots amid contract negotiations.

Air Canada pilots prepare for strike amid ongoing labour dispute | CBC News

Air Canada pilots may strike next month due to unresolved compensation and negotiation issues.

Air Canada could begin suspending flights next weekend as strike deadline nears | CBC News

Air Canada may suspend operations due to stalled negotiations with pilots union over wage disputes.
Union members demand higher pay to match U.S. airline pilots amid contract negotiations.
morepilots-union

Woman gives birth mid-flight on Toronto-bound plane diverted to Bermuda, Air Canada says | CBC News

Mother gave birth mid-flight after going into premature labor
Doctors and airline crew ensured mother and baby's well-being
#refund-policy

Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Air Canada provided a partial refund to a passenger due to misinformation from the chatbot.
Air Canada argued that the responsibility for the chatbot's misleading information lies with the chatbot as a separate legal entity.

Air Canada has to pay refund after AI chatbot's made up policy

Air Canada held responsible for AI chatbot's advice in civil case
Ruling in favor of passenger seeking bereavement support from Air Canada

Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Air Canada provided a partial refund to a passenger due to misinformation from the chatbot.
Air Canada argued that the responsibility for the chatbot's misleading information lies with the chatbot as a separate legal entity.

Air Canada has to pay refund after AI chatbot's made up policy

Air Canada held responsible for AI chatbot's advice in civil case
Ruling in favor of passenger seeking bereavement support from Air Canada
morerefund-policy
#chatbot

How can I mislead you? Air Canada found liable for chatbot's bad advice on bereavement rates | CBC News

Air Canada has been ordered to pay compensation to a customer misled by a chatbot into purchasing full-price flight tickets.
The airline attempted to distance itself from the chatbot's advice by claiming it was a separate legal entity responsible for its own actions.
The Civil Resolution Tribunal ruled that Air Canada is responsible for the information on its website, regardless of whether it comes from a static page or a chatbot.

Air Canada must honor refund policy invented by airline's chatbot

Air Canada was forced to give a partial refund to a passenger after the airline's chatbot provided inaccurate information on its bereavement travel policy.
The chatbot misled the passenger into booking a flight immediately and then requesting a refund within 90 days, but Air Canada's actual policy stated that refunds are not provided for bereavement travel after booking.

How can I mislead you? Air Canada found liable for chatbot's bad advice on bereavement rates | CBC News

Air Canada has been ordered to pay compensation to a customer misled by a chatbot into purchasing full-price flight tickets.
The airline attempted to distance itself from the chatbot's advice by claiming it was a separate legal entity responsible for its own actions.
The Civil Resolution Tribunal ruled that Air Canada is responsible for the information on its website, regardless of whether it comes from a static page or a chatbot.

Air Canada must honor refund policy invented by airline's chatbot

Air Canada was forced to give a partial refund to a passenger after the airline's chatbot provided inaccurate information on its bereavement travel policy.
The chatbot misled the passenger into booking a flight immediately and then requesting a refund within 90 days, but Air Canada's actual policy stated that refunds are not provided for bereavement travel after booking.
morechatbot

No charges laid after man in 'state of crisis' tries to open door mid-flight on Air Canada plane, police say | CBC News

Elderly man attempts to open door mid-flight on Air Canada plane to Toronto
Passenger restrained by Air Canada employees and no criminal charges laid

Passenger injured after opening aircraft door and falling to tarmac at Pearson Airport: Air Canada | CBC News

A passenger on an Air Canada plane opened a cabin door and fell onto the tarmac, sustaining injuries.
The incident caused a delay in the flight's departure.

Canadian airlines say they don't fly Boeing 737-9 Max planes involved in Alaska Airlines in-flight blowout | CBC News

Canadian airlines do not fly the Boeing 737-9 Max jetliners that have been grounded by U.S. regulators.
Airlines such as Air Canada and WestJet fly the 737-8 Max jetliners instead.

Air Canada lands last with worst on-time performance among North American airlines | CBC News

Air Canada had the worst on-time performance among large airlines in North America in 2023 with only 63% of flights landing on time.
Delta Air Lines ranked first with an 85% on-time performance, followed by Alaska Airlines at 82%.
#Air Canada

Video shows Air Canada flight's bumpy landing at Pearson airport | CBC News

An Air Canada flight made a rocky landing at Toronto's Pearson International Airport.
The plane was caught in crosswinds while arriving in Toronto.
No injuries were reported during the incident.

Air Canada rejects blame in $24M gold theft as it faces Brink's lawsuit | CBC News

Air Canada denies responsibility for the theft of $23.8 million in gold and cash from its facilities at Toronto's Pearson airport.
Air Canada claims Brink's failed to note the value of the haul on the waybill and did not insure the shipments.
The Montreal Convention may cap Air Canada's liability for any losses suffered by Brink's.

Video shows Air Canada flight's bumpy landing at Pearson airport | CBC News

An Air Canada flight made a rocky landing at Toronto's Pearson International Airport.
The plane was caught in crosswinds while arriving in Toronto.
No injuries were reported during the incident.

Air Canada rejects blame in $24M gold theft as it faces Brink's lawsuit | CBC News

Air Canada denies responsibility for the theft of $23.8 million in gold and cash from its facilities at Toronto's Pearson airport.
Air Canada claims Brink's failed to note the value of the haul on the waybill and did not insure the shipments.
The Montreal Convention may cap Air Canada's liability for any losses suffered by Brink's.
moreAir Canada
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