#air-canada

#air-canada

Air Canada is expanding its summer 2025 flight schedule with new nonstop routes from the U.S. to Canada.

Destination Canada's 'SnOOOw Days' promotion offers stressed Americans a chance to win free Air Canada flights to winter escapades.

Air Canada eliminates carry-on bags for its cheapest ticket starting January 3, 2025, allowing only a personal item.

This policy reflects a wider trend in the airline industry towards more restrictive luggage regulations for low-cost fares.

Air Canada has not fulfilled its commitments to improve service for customers with disabilities, as evidenced by Brock Richardson's recent experience during a flight.

Air Canada is responsible for damaged luggage and must compensate appropriately under international travel regulations.

Using security applications like Bitdefender can help locate lost phones with features like taking photos of unauthorized users.

Despite initial optimism, dealing with lost items with airlines can lead to frustration due to challenges in communication and retrieval processes.

Using AI in customer service can backfire when inaccurate information is provided.

Air Canada's attempt to hold the AI chatbot as a separate legal entity failed.

Air Canada ordered to pay compensation for misleading customer with chatbot

Case raises questions about oversight of chatbot tools

Air Canada must pay passenger damages for providing incorrect information through its chatbot

Passenger booked flights based on chatbot's advice, but Air Canada later denied refund

Air Canada pilots approved a strike mandate with 98% support to push for better contract terms amid ongoing negotiations.

Air Canada faces a potential strike, risking a shutdown of operations and affecting over 110,000 customers.

Negotiations between Air Canada and pilots are stalled over wage demands, threatening the airline's daily flights.

Air Canada is preparing for a possible pilot strike that may disrupt operations and affect many passengers.

Air Canada warns of potential disruptions due to labor dispute with pilots, urging government intervention to prevent shutdown.

Air Canada pilots ratified a controversial four-year labour deal, raising concerns over entry-level pay and highlighting internal union dissent.

Air Canada has reached a tentative agreement with pilots, averting potential disruptions and ensuring normal operations.

Air Canada pilots face a critical decision on a tentative contract that offers significant salary increases but faces internal member scrutiny.

An Air Canada passenger opened an aircraft door and fell to the ground, resulting in injuries.

The incident caused a nearly six-hour delay for the flight.

Kent Davis shares insights from his 40-year aviation career, highlighting influential experiences and the unique people he flew for, including royalty.

Canadian business associations call for binding arbitration to prevent Air Canada pilots' strike over economic concerns.

A potential strike could devastate the economy and affect international trade relationships.

Air Canada and business leaders stress government intervention to prevent a potential pilot strike, while the labor minister insists on negotiations.

Air Canada pilots may strike next month due to unresolved compensation and negotiation issues.

Air Canada may suspend operations due to stalled negotiations with pilots union over wage disputes.

Union members demand higher pay to match U.S. airline pilots amid contract negotiations.

Air Canada provided a partial refund to a passenger due to misinformation from the chatbot.

Air Canada argued that the responsibility for the chatbot's misleading information lies with the chatbot as a separate legal entity.

Air Canada held responsible for AI chatbot's advice in civil case

Ruling in favor of passenger seeking bereavement support from Air Canada

Air Canada has been ordered to pay compensation to a customer misled by a chatbot into purchasing full-price flight tickets.

The airline attempted to distance itself from the chatbot's advice by claiming it was a separate legal entity responsible for its own actions.

The Civil Resolution Tribunal ruled that Air Canada is responsible for the information on its website, regardless of whether it comes from a static page or a chatbot.

Air Canada was forced to give a partial refund to a passenger after the airline's chatbot provided inaccurate information on its bereavement travel policy.

The chatbot misled the passenger into booking a flight immediately and then requesting a refund within 90 days, but Air Canada's actual policy stated that refunds are not provided for bereavement travel after booking.