#ai-driven-optimization

#ai-driven-optimization

Cisco CX maintains close collaboration with product development teams through systematic feedback mechanisms. When support teams identify patterns in product defects, or when adoption teams notice features that customers purchase but don't use, this intelligence flows back to engineering for correction or calibration. Pereira emphasizes that this feedback operates both pre-release and post-deployment. The CX organization participates in new product introductions to test and validate functionality before shipping. Then, the organization continues monitoring adoption patterns and support ticket trends after products reach customers.

It's also testing generative AI creative, AI-powered targeting recommendations and expanded personalization options for image-based ads. These are all moves right out of the walled garden playbook. Advertisers love an easy button, especially SMBs. But unlike its massive social networking peers, Nextdoor's pitch is about helping small businesses connect with the people who live, well, next door, the company's CRO, Michael Kiernan, told AdExchanger.