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Marketing tech
fromTNW | Apps
2 hours ago

Zendesk hires new CMO as it pivots to AI agents

Zendesk appoints Tifenn Dano Kwan as CMO to market its AI-first customer service transformation for enterprise buyers.
Artificial intelligence
fromBusiness Insider
1 week ago

Heathrow teams up with Salesforce to enhance airport customer service with AI

An AI assistant named Hallie answers traveler questions on WhatsApp, cutting phone-call demand, built with Salesforce and expanding to Heathrow’s website and app.
Marketing tech
fromTNW | Insider
2 months ago

Zendesk acquires Forethought in its biggest deal in two decades

Zendesk acquires Forethought, an AI customer service company, in its largest acquisition in two decades, betting that AI agents will handle more customer service interactions than humans by 2026.
fromwww.theguardian.com
2 months ago

The AI assistant was offering me any help I needed. All I wanted was a living, breathing human | Adrian Chiles

The human spirit would prevail. If only I could find another human to help me out. I messaged the bloke who had installed it, but time was pressing, so I tried the manufacturer's website. It was all big and glossy, banging on about a green future, sustainability, solar this, inverter that.
Gadgets
Artificial intelligence
fromAdExchanger
3 months ago

Let the OpenAI Ads Tests Begin; Why Everything Is Annoying Now | AdExchanger

Ads will be tailored to chat content regardless of opt-in, with additional user data determining personalization while advertisers cannot access chat histories or IPs.
Berlin
fromTechCrunch
4 months ago

Parloa triples its valuation in 8 months to $3B with $350M raise | TechCrunch

Parloa raised $350 million Series D at a $3 billion valuation to accelerate AI-driven customer service automation amid intense competition and a large global contact-center market.
fromHigh Country News
5 months ago

Journalism is made by humans, not machines - High Country News

I used to need about half a day per month to handle my personal business. That amount of time has tripled, mainly due to the skyrocketing degree of ineptitude on the other side of these transactions. AI receptionists, unwanted apps and other substitutes for human interaction have made everything worse. You can't refill a prescription if the AI receptionist doesn't recognize the name of the medication. It's getting harder and harder to get an actual person - someone capable of exercising judgment -
Media industry
Venture
fromTechCrunch
6 months ago

Bret Taylor's Sierra reaches $100M ARR in under two years | TechCrunch

Sierra reached $100 million ARR within 21 months, driving broad enterprise adoption of AI customer-service agents and securing a $10 billion valuation.
Artificial intelligence
fromFortune
7 months ago

Chesky says OpenAI tools not ready for ChatGPT tie-up with Airbnb app | Fortune

Airbnb paused ChatGPT integration because current app-integration tools are not yet robust enough for Airbnb's verified-member platform.
Artificial intelligence
fromThe Verge
7 months ago

Yelp's AI can now take reservations over the phone

Yelp launched AI agents Host and Receptionist to handle calls, reservations, bookings, and customer inquiries for understaffed restaurants and local businesses, available via subscription.
Artificial intelligence
fromTipRanks Financial
7 months ago

Meta Launches New Business AI for Third-Party Websites - TipRanks.com

Meta is launching Business AI, an AI assistant for personalized shopping via Facebook, Instagram, WhatsApp, Messenger and Shopify, free in ads and paid for websites.
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