"Berlin-based Parloa has raised $350 million in Series D funding from existing investors, valuing the six-year-old customer service AI startup at $3 billion. The round comes just eight months after the company raised $120 million at a $1 billion valuation. The new round was led by General Catalyst, with participation from returning backers including EQT Ventures, Altimeter Capital, Durable Capital, and Mosaic Ventures."
"The company's competitors include Sierra, co-founded by OpenAI Chairman Bret Taylor, which raised $350 million at a $10 billion valuation in September; and Decagon, reportedly in talks to raise capital at a valuation of upwards of $4 billion. Other companies working to replace human agents with AI include older players Intercom and Kore.ai, as well as the U.K.-based PolyAI, which raised an $86 million round at a $750 million valuation last month."
Parloa raised $350 million in Series D funding from existing investors, valuing the six-year-old customer service AI startup at $3 billion, eight months after a $120 million round at a $1 billion valuation. The new round was led by General Catalyst with participation from EQT Ventures, Altimeter Capital, Durable Capital and Mosaic Ventures. Parloa develops AI agents to automate customer service work previously handled by human representatives and help desk staff. Competitors include Sierra, Decagon, Intercom, Kore.ai and PolyAI. Gartner estimates 17 million contact center agents worldwide. Parloa positions scale and funding as competitive advantages in a large market.
Read at TechCrunch
Unable to calculate read time
Collection
[
|
...
]