#agency-operations

#agency-operations

Besides the very obvious impact on the search discipline - zero click search is a reality that's gotten everyone scrambling to retrofit their online content to be recognized by LLMs - we heard agency folk tell of over reliance on the tools, and a face-value acceptance of information and data that in actuality requires human oversight to ensure accuracy. Then there's the toll it's taking by removing learning and training opportunities for entry-level talent as AI handles rote functions and menial tasks.

And then...everything screeches to a halt because someone still hasn't approved the headline, or the design feedback is lost in a long email chain. For agencies, this cycle eats into deadlines, team energy, and client confidence. That's why, in this blog, we'll discuss how agencies can optimize approval workflows in a way that reviews become faster, feedback is clearer, and everyone knows what needs to happen next.

If your team isn't actively managing ongoing client work or focusing on client satisfaction, it will eventually show-especially in your cash flow. This lack of structure affects client satisfaction and ultimately your revenue. In fact, acquiring a new customer can cost five to seven times more than retaining an existing one. To improve retainer agreements and manage retainers efficiently for creative agencies, here's a compiled list of the top retainer management software to help you handle recurring client work and maintain long-term client relationships.