"My mom's positivity is pervasive. When I was a teenager, my parents took my sister and me on a backpacking canoe trip in the Adirondacks... Mom struggled with Dad to get the canoe over the hill. Every time they set it down for a break, she'd shake her head, smile, laugh a little, then continue onward until the canoe was back in the water."
"Though I didn't put much stock in smiling or laughing, Mom passed those traits on to me without my intention. When I smiled too much, I worried my other skills would be overlooked."
"The first time I recognized the power of a smile in a professional setting was my sophomore year in college, when a business professor said, 'I really appreciate how you always come to class with a smile...' But he was right. I smiled and laughed a lot."
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