The IRS attempted to mandate a return to office for its 20,000 customer service employees, only to find insufficient desk space to accommodate them. Consequently, the return has been postponed to prevent negatively impacting taxpayer service during peak filing season. The situation highlights the challenges of transitioning back to in-person work amid growing agency staff, which has expanded significantly due to federal investments aimed at improving customer service and tax audits. Union leaders emphasized the need for a suitable work environment before enforcing such mandates.
The IRS ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work.
This is to minimize impact to taxpayers during the filing season," said Doreen Greenwald, president of the National Treasury Employees Union.
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