We misuse the term "user insight" a lot-here's how to actually use it
Briefly

Understanding this and the problem with typical usability reports allowed me to make more meaningful design changes.
If all the wine sommelier did was list out what wines they had in stock without giving any recommendations or details, the customer would be forced to make a snap call on whatever sounded good, which might result in an unhappy customer.
Read at Medium
[
|
]