"Poorly designed experiences do. I've spent the last few years building payments, billing, and financial systems - the kinds of products where trust isn't abstract. It's measurable. It's the number of support tickets that come in from customers convinced they've been double-charged when the system errors out - proof that even the best checkout flow can still break confidence in a single glitch."
"When you're designing for money, precision isn't optional. If a dashboard lags, people panic. If an automated system "decides" something for them, their first thought isn't cool feature - it's wait, did that just charge me? So when one of our products earned the shiny new "AI-powered" label, I didn't celebrate. You know the kind - that sleek, futuristic badge that whispers..."
Product teams prioritize AI, speed, and optimization, often at the expense of user trust. Convenience can replace care, and technology alone does not erode trust—poorly designed experiences do. In payments, billing, and financial systems, trust is measurable through metrics such as support tickets and user behavior. A single glitch, lagging dashboard, or opaque automated decision can cause users to panic and doubt charges. Precision, transparency, and reliability are essential when money is involved. Labeling a product "AI-powered" can feel unsettling if the system lacks clear feedback and safeguards to maintain user confidence.
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