The article emphasizes that success in software companies extends beyond strong engineering teams; it requires user-centered teams such as product management, customer support, and marketing. Data from the latest State of DevOps Report highlights that teams with a user-centric approach achieve significantly higher organizational performance and job satisfaction. Additionally, platform engineering teams that prioritize user needs can improve productivity and reduce friction. The article advocates for a holistic team structure that incorporates various specialties to ensure software effectively meets user needs and subsequently drives success.
If you’re in a software company just to make your company successful, it's not good enough to have just good engineering teams.
Teams that have strong user focus have 40% higher organizational performance and 20% higher job satisfaction.
Teams that focus on the users can detect the needs of their teams better and eliminate the area of friction faster.
It's important that they will focus on other aspects, like product management and supporting the users to use the software.
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