When trying a new service, the initial outreach is often harmless, but it quickly escalates into unwanted follow-ups that can make potential users feel trapped.
Being on a mailing list can feel like a burden; unsubscribing is tempting, yet I worry I might miss an important feature announcement that I actually care about.
The worst experience is when potential users can access the service but are required to schedule calls, creating unnecessary interpersonal hurdles in the sales process.
Every SaaS sales team typically features a salesperson who seems only partially engaged, focusing more on data entry than on providing a genuine customer experience.
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